Twelve tools, one place

Seven short questionnaires — on erections, ejaculation, passing urine, bladder habits, urinary leakage, pelvic discomfort and preparing for surgery — most taking two or three minutes. Two treatment compasses, for a tight foreskin and for penile curvature. And three guides: one on sport and varicocele, and two that help you read your own penile Doppler or semen analysis report, line by line. The semen analysis guide is the newest.

None of them diagnoses anything. They help you organise what you’ve noticed, so that we can use our time together well. Your answers stay on the page unless you choose to include a summary with an appointment request — and you can review it first.

Choose a time that is actually free

You can see the times genuinely available at Chelsea and Westminster and at Harley Street, week by week in London time, with the length and price of the appointment shown before you start. You confirm your email with a six-digit code, your details are matched to your Carebit record (or a new one is created), and you send your request. If you have used one of the questionnaires above, you can include your summary with it; it is then sent to Carebit and kept in your clinical record.

Existing patients can book a follow-up the same way, including a Tuesday telephone follow-up. Your Carebit patient login is still the place for letters and results. Monday clinics at Nuffield Health Highgate are booked on Nuffield Health’s own website.

GGOMed in italiano

The Italian homepage, my profile, fees and practical information, contact details and an appointment request page are live. The guides to erectile dysfunction, Peyronie’s disease, phimosis, varicocele and male fertility are online too, marked In revisione while I review each translation myself.

The booking system, the Carebit patient portal, payments and hospital communications remain in English.

Cancelling or moving. You can cancel or move an appointment free of charge up to 24 hours before it starts, at any hour, through your Carebit account or by email; the time your message arrives is the time that counts. Your confirmation and reminders show the exact deadline.

Late cancellation or not attending. With less than 24 hours’ notice, or if you do not attend, a fee may apply, up to the price of your appointment. We take reasonable steps to reduce the loss, deduct any costs saved and any income from filling the appointment, and charge only the reasonable direct loss that remains, never the same loss twice. If you have already paid, we keep only that amount and refund the rest, and we can explain how any charge was calculated.

Paying in advance. If you are paying for yourself, the appointment must be paid in full no later than 48 hours before it starts. If it is not, we release the appointment and no fee applies. An appointment booked less than 48 hours ahead is confirmed when it is paid. If you cancel with 24 hours’ notice or more, we refund you in full.

Insured appointments. Any valid cancellation fee is payable by you personally, subject to the terms agreed with you and your insurer’s agreement, up to the self-pay price shown in your confirmation; we do not invoice your insurer for it. We check any excess or co-payment against your cover and your insurer’s payment, and an insurer’s refusal to pay does not by itself make its balance your debt. A verified personal balance or valid fee is payable within 14 days of the invoice.

When there is no fee. There is no fee if we cancel or move the appointment, if it was duplicated or booked in error, if the practice advised cancelling for clinical reasons, if you were admitted to hospital or attending an emergency department at the time, or in the other situations set out in the full terms. If another medical emergency or exceptional circumstance stopped you, please tell us so that I can review it. No fee is charged or kept unless you received and accepted these terms before your booking was confirmed.

Repeated missed appointments. After two chargeable missed or late-cancelled appointments within 24 months, payment is taken when you book; exempt events do not count. If you are insured, we may instead require a refundable deposit equal to the appointment price, subject to your insurer’s agreement, and return it keeping only any valid fee.

Invoices and disputes. If you think a fee is wrong or need time to pay, reply to the invoice or contact my secretary at [email protected] or on 020 4576 5779; we pause collection while we look at it, or while an agreed payment arrangement is in place. A balance owed by your insurer, a disputed amount or an invoice on an agreed hold does not block a booking. An undisputed personal invoice that is overdue may prevent a new routine booking, but urgent clinical needs and continuity of care are reviewed by me and are never made conditional on payment.

There are now separate routes for a question about your care, for sending a referral or documents, and for feedback about the website or an article. The care form explains how your information will be used before you share anything, and referrals and documents go through their own email-verified form.

The care form is not for urgent medical help: for anything urgent, call NHS 111, and in an emergency call 999 or go to A&E. The full Privacy Notice & Cookie Policy was last updated on 27 August 2026.